CarFree Support

Need help with CarFree? We can help with bugs, routing issues, and feedback.

Contact Support

Email: support@carfreeapp.com

When Reporting an Issue

• Device model and Android/iOS version
• App version
• City, neighborhood, and POI involved
• Screenshots and steps to reproduce

Common Questions

Why are routes different from Google Maps?

CarFree may use different timing, real-time feed freshness, or provider response windows. Route options can change minute to minute.

Why is real-time transit data missing?

Real-time feeds can be delayed or temporarily unavailable from upstream transit providers.

Does trip guidance continue after I leave the app?

On Android, live trip guidance in this release is designed to work while CarFree stays open on screen. Keep the app open during an active trip for the most reliable guidance.