Effective date
These Terms of Service ("Terms") govern your use of the CarFree mobile application, website, feedback and support flows, and business or event submission services. By using CarFree, you agree to these Terms.
Privacy, terms, and safety
The boundaries for using CarFree, its website, and its business workflows.
This page is written to match the current product. It avoids implying rights, guarantees, or commercial commitments beyond what the live app, support flows, and listing or event workflows actually provide.
Quick summary
- Transit, place, and business information can change and is not guaranteed.
- Listing payment or inquiry submission does not by itself guarantee publication or placement.
- Separate commercial terms may apply to paid listings or event work.
Use of the Service
- You may use CarFree for personal use and for business submission or campaign workflows that we expressly make available.
- You agree not to misuse the app, interfere with service operation, or attempt unauthorized access.
- You are responsible for complying with local laws while using transportation and navigation features.
User Submissions
- You are responsible for ensuring that information you submit to CarFree is accurate and current.
- You may submit only content and business materials that you have the right to share with us.
- You may not use CarFree forms or contact channels to send unlawful, misleading, abusive, or spam content.
Listings, Event Requests, and Paid Services
CarFree offers self-serve listing intake for certain paid plans and inquiry flows for event campaigns. A listing submission, payment, or inquiry does not guarantee publication, placement, or campaign approval. Listings are reviewed before activation, and visibility depends on factors such as relevance, eligibility, reachability, quality, and active billing status.
If you purchase a listing plan or move forward with a paid event workflow, additional commercial terms presented during checkout, invoice, order form, or written proposal may also apply.
Transit and Routing Information
CarFree provides route suggestions and place information from third-party data sources. Transit times, vehicle positions, alerts, and route availability may change without notice. You are responsible for verifying critical travel details before acting.
San Francisco Transit Data
CarFree uses official SFMTA schedules to support Muni journey planning. CarFree is independently operated; the City and County of San Francisco does not endorse CarFree. Static schedules do not establish current vehicle positions, service disruptions, accessible entrances, or the execution of a particular trip.
Reproduced with permission granted by the City and County of San Francisco. The information has been provided by means of a nonexclusive, limited, and revocable license granted by the City and County of San Francisco.
The City and County of San Francisco does not guarantee the accuracy, adequacy, completeness or usefulness of any information. The City and County of San Francisco provides this information "as is," without warranty of any kind, express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose, and assumes no responsibility for anyone's use of the information.
SFMTA and its employees, officers, directors and agents will not be liable for damages of any kind arising from the use of the transit data or CarFree, including direct, indirect, incidental, punitive, consequential, or special damages.
Source and license: SFMTA Transit Data License Agreement. CarFree's use of BART schedules is separately governed by the BART Developer License Agreement; BART does not endorse CarFree or guarantee these derived journey suggestions.
No Guarantee / Disclaimer
CarFree is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted service, data accuracy, or fitness for a particular purpose. We also do not guarantee that a listing will be approved, that a business will appear in every relevant app surface, or that a campaign will achieve any particular performance result.
Limitation of Liability
To the maximum extent permitted by law, CarFree and its operators are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of data, profits, revenue, goodwill, or travel disruptions resulting from use of the service.
Third-Party Services
CarFree depends on third-party services including Google Maps Platform, Firebase, Swiftly data services, and Stripe for certain payment workflows. Use of those services is subject to their own terms and policies.
Intellectual Property
CarFree branding, software, and original content are protected by applicable intellectual property laws. You may not copy, modify, distribute, or reverse engineer the app except as permitted by law.
Termination
We may suspend or terminate access to CarFree if you violate these Terms or misuse the service.
Changes to Terms
We may update these Terms from time to time. Continued use of CarFree after updates means you accept the revised Terms.
Contact
Questions about these Terms: hello@carfreeapp.com.
Need app help instead? Visit Support. Have product ideas? Visit Feedback.
Listing support: listings@carfreeapp.com. Billing support: billing@carfreeapp.com.