Need help with CarFree?

Use support for

• Trip guidance that looks wrong or stops updating.
• Missing or confusing route results.
• Stop, pickup, shuttle, dock, or accessible entrance details that need a team response.
• Account, privacy, or deletion-related help.
• Bug reports that need a response from the team.

Common questions

Why are routes sometimes different from Google Maps?

CarFree can use different timing windows, live feed freshness, and provider responses. Transit choices can shift minute to minute.

Why is real-time transit data missing?

Some provider feeds are delayed or temporarily unavailable upstream, which can remove live signals until the feed stabilizes again.

Trip guidance note

On supported builds, start a trip and open the top-right gear → Guidance settings. Turn on Continue while phone is locked to continue that active trip when you lock your phone or use another app. If your build does not show this control, keep CarFree open for guidance.

• Spoken boarding, transfer, and exit alerts are a separate opt-in. Turn on Speak transit alerts while locked and keep Voice on. Use Preview spoken alert to check your media volume and audio output.
• Trip notifications are optional and use your phone’s notification settings. Private notification previews hide details in new guidance alerts, not existing notifications, reminders, or spoken alerts.
• If guidance pauses, reopen CarFree and check location permission, battery restrictions, connectivity, and notification or audio settings. Background alert timing is not guaranteed; force-quitting can stop guidance.
• Use End trip to stop guidance. If the app reports that tracking could not be confirmed stopped, keep it open and retry. Privacy & data in Guidance settings lets you clear ended-trip records.

See the Privacy Policy for location and retention details and Safety guidance for travel limitations.